FAQ - Frequently asked questions

What countries do you ship to?
We're proud to say we ship worldwide! You can find shipping costs for each country here


How long till my order gets processed?

Please allow us 3-7 business days to process your order as our jewlery is handmade (made-to-order) and can sometimes take a little time.

Can I change the shipping address?
Shipping addresses can be changed after the purchase if the order has not been sent yet. Please email at girlwithpearls@gmx.net with the subject:  "Address Change", (don't forget your Order Number + Name).

How do I track my package?
You can request a tracking number at girlwithpearls@gmx.net with the subject: "Tracking Request".
(Please allow us 1-2 business days to respond.)

Am I able to cancel my order?
No,  I do not accept returns, exchanges or cancellations.
All sales are final!

Once an order is processed and shipped, we cannot cancel or modify a shipment. 

 

 Care Instructions

- avoid contact with cosmetics and perfume 
- avoid contact with saltwater and chlorine 
- take off the jewelry before showering 

International customers:
Please note that your purchases may be subject to import taxes and duties.

Returns:
I do not accept returns, exchanges or cancellations
but please contact me if you have any problem with your order.
Send an E-mail at girlwithpearls@gmx.net 
provide pictures of what doesn't seem quite right and I will happily help you resolve the issue. 

Processing time

Each item is made by hand, to order.

The time I need to get an item ready for shipping varies from item to item.